What People Say About Us
Ji Song at the Springfield location was excellent and guided us throughout the whole process with our already selected items. He completed the process with accompanying items. He understood our concept right away! Thanks for making our experience seamless and enjoyable! Daniel and Eileen V. April 2026
The Tile Shop, 6715 Spring Mall Dr, Springfield, VA, 22150
Daniel at the Springfield VA location is very helpful.
The Tile Shop, 6715 Spring Mall Dr, Springfield, VA, 22150
Enjoyed working with Ji on matching tiles and trims for our two recent bathroom renovations. It was a good meeting of the minds. I ended up with exactly the combination of textures and colors I wanted and the bathrooms look great!
The Tile Shop, 6715 Spring Mall Dr, Springfield, VA, 22150
The customer service at this location is just outstanding. Over the course of several visits, Jason (who remembered us every time!), Milan, and Daniel were patient, helpful, and thorough as we made our selections. They never did a hard sell; rather, they were all just the right amount of "available" without being intrusive. They answered our many questions and made the whole process very worthwhile. The products at this store might cost a bit more than at other retailers but the level of service made it 100% worth the extra expense. Well done and thank you.
The Tile Shop, 6715 Spring Mall Dr, Springfield, VA, 22150
Amazing So impressed with store layout, customer service, price, and convenience. I purchased material for a project and was asked is I was using a contractor. I said yes and was asked their name. They found my contractor in the system and gave me a 5% discount. In addition, I overpurchased items for the project and I experienced no issues when returning the. I truly loved my experience at the tile shop. Thank you, Tile Shop, for everything!
The Tile Shop, 6715 Spring Mall Dr, Springfield, VA, 22150