Reth and Patrick provided us with a PLEASURABLE car-buying experience! How often do you hear people say they truly enjoyed the time spent buying a car?!? Reth always goes above and beyond to ensure his customers receive the ultimate customer service, and it’s easy to see how much he truly enjoys helping people find the perfect car! I should know; I think we test-drove about 10 cars—lol! I LOVE my new Benz!
Had a great experience looking for just the right new car. Reth and Patrick were extremely helpful and knowledgeable as we test drove several models. They are completely committed to going above and beyond to deliver 5 star customer service second to none. This is the only place we will ever buy and service our cars. Thanks Reth!
I bought my first Mercedes at Elite this past weekend. Kenton was wonderful to work with - helpful but not aggressive! I needed to take a day or so to think about it and he kept in touch but I never felt pressured. Once I decided to buy the car, the buying process was easy and hassle free. I'm thrilled with my purchase!
Just bought my 6th Mercedes from this great Group and each and every experience has been excellent. They do all the scheduled maintenance to a standard of excellence and assist with drop offs, assistance in understanding new car features (the head up display on the 2020 GLE 350 is an example), and shuttle trips to the airport if a scheduled maintenance coincides with a flight out of the area. They are the best of the best.
Mercedes service department is great. They always go above and beyond and have been consistently doing so for years. The only reason this is a five star review is because of the Mercedes service department. Sales team is horrible. Since I take my Mercedes there for service it's always the first place I check when ready to upgrade. So far I have never been able to get a good deal or the information that I need from the sales department. More recently showed up willing and able to buy a new ride and could not even get a price. Still waiting on that call... Will keep going to get service from Elite because of their great service team but would look elsewhere when wanting to buy. I know people that have showed up to Elite with a blank check ready to buy and had to stand in their lot unattended for at least 40 minutes before someone noticed. If you prefer to waste time and money then visit their sales department but if not just do your homework and in less time than it takes to drive to Elite you can find a better deal with less hassle online and no matter where you buy your new Mercedes you still have the great service team at Elite.
Clay Holt and his team are the best around, I have been very impressed with their service and will tell everyone I know to go see them!!
Mercedes was fantastic to work with on our new car. They were knowledgeable, friendly, and never high pressure. Our two elementary age kids were made comfortable and happy by staff while we went through the quick process of buying. We traded in a different make of car smoothly. Overall, the buying experience was relaxed. We will be back.