Love this place. Great people working for them. Always friendly and honest. I work for a dental office in Reston and always recommend them to my patients. I drop my car off in the morning and normally by lunch it is ready to be picked up. Just saw out my office window they got a new courtesy car - can't wait to try it out.
Just one thing, when I visit a business, I’d appreciate subsequent emails to use my name vs. my husband’s. It happens a lot - not just here. Otherwise, everything was perfect.
I didn't fill out the first question since it is too ambiguous as stated. In order to rate the quality of the work performed I'd have to be an expert mechanic myself and to have watched the work being done. However the fact that the Reston facility is the only place I have had my automobiles serviced in the past 41 years should give you some indication of the satisfactory level of service I have come to know. [When I went to submit this form, I discovered it would not let me do so without putting a number in the question -- so I did so.] During the last visit, I was told that the threads on the oil pan drain were wearing out and that the pan may need to be replaced. (your shop estimate of $800.) -- or re- tapped. (which I think is a much better and less expensive option.) Speaking of estimates, this last service was to replace a high pressure hose on the power steering. The estimate given me was for slightly under $500 -- when I came to pay the bill it was $638 -- so that is slightly over 25% above the estimate. My feeling is that since this shop owns a Lincoln Town Car almost exactly like my car that they would be able to do better in estimating costs. --- Jim Anderson
Just love Jamie & Butch. I always feel very comfortable going to the shop. Been going there for years & always tell friends about their excellent work
Very pet friendly and family oriented business.